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Spectrum internet and cable customers were having issues with the service Thursday morning. Customers were reporting the issues they were experiencing online.
On the outage tracking site Down Detector, users reported they were having issues with internet and television for the most part. Spectrum has not been working for many users since 8:14 a.m. EST. A Spectrum outage map of the issues showed that they were widespread throughout the country with the most reports coming from New York, the Chicago area and Cleveland and Cincinnati, Ohio.
Users were finding that they had missing channels and internet connectivity problems. The issues had to do with a damaged fiber, according to Spectrum. "This is causing loss of channels throughout multiple markets within our service areas. We apologize for the inconvenience and appreciate your patience," said a tweet from the Spectrum Ask account on Twitter.
We are currently working to repair a damaged fiber as quickly as possible. This is causing loss of channels throughout multiple markets within our service areas. We apologize for the inconvenience and appreciate your patience. Thank you. ^MR
— Ask Spectrum (@Ask_Spectrum) January 24, 2019
Some users were tweeting about the issues with the internet that they were dealing with and noting that it was making it impossible for them to get their work done Thursday morning.
Ah cool. Spectrum internet outage. I depend on the Internet for work so this is very cool and fun and convenient.
— Allyson M. Holley🌹🎙 (@allysonholley) January 24, 2019
Others were saying that it wasn't just the internet that they were having problems with, they also couldn't access some of their usual television channels.
@Ask_Spectrum missing channels again in Louisville. A friend is also having problems. Is this a local outage/issue?
— Pamela Wear a Mask? (@KyMacFan) January 24, 2019
Users were wondering when their service might be restored or when they could expect their channels and internet service to be back up and running as usual.
@Ask_Spectrum May we please have an update regarding the Video service outage in NE Ohio? No service for more than 2 hours now with no estimate of repair.
— Barbara Zban Flinn ?? (@BZFlinn) January 24, 2019
As of 11 a.m. EST Thursday the issues were resolved, according to a Spectrum spokesperson who also said that the damage to the fiber was caused by a car accident.
This story was updated with information from a Spectrum spokesperson.
About the writer
Nina was a breaking news reporter. She previously worked at Business Insider, The Boston Globe, and Boston.com.