These Airlines Will Refund Passengers Barred From Flying Due to Temperature

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Several major airlines are offering refunds to passengers who are refused boarding due to a high temperature amid the ongoing novel coronavirus outbreak.

Airlines for America (A4A), the trade organization representing several large carriers such as Delta Air Lines, United Airlines and American Airlines, announced that its members have voluntarily pledged "to refund tickets for any passenger who is found to have an elevated temperature—as defined by the Centers for Disease Control and Prevention (CDC) guidelines—during a screening process conducted by federal authorities prior to travel."

Other member carriers of A4A include Southwest, Hawaiian, Alaska Airlines, JetBlue Airways and Atlas Air, while Air Canada is an associate member.

Last month, A4A announced that its member airlines will support the Transportation Security Administration (TSA) conducting temperature checks of all passengers and customer-facing employees "as long as necessary during the COVID-19 public health crisis."

"As all screening processes for the traveling public are the responsibility of the U.S. government, having temperature checks performed by the TSA will ensure that procedures are standardized, providing consistency across airports so that travelers can plan appropriately," it said in a statement.

Earlier this month, the group confirmed its members will be "vigorously enforcing face-covering policies," aboard their flights.

A4A noted that each airline will determine "the appropriate consequences" for passengers who violate the carrier's face-covering policy "up to and including suspension of flying privileges on that airline."

On May 4, JetBlue became the first major U.S. airline to require face masks on board, with Delta and other carriers following shortly after.

Earlier this month, an American Airlines flight crew asked a man to disembark a plane after he refused to wear a mask.

American Airlines flight, San Diego, May 2020
Passengers board an American Airlines flight at San Diego International Airport on May 20, 2020 in California. Getty Images

Delta this week announced it will ban passengers from future travel if they refuse to wear a face covering.

Some 500 of its employees tested positive for the virus, Delta's chief executive officer Ed Bastian confirmed this month.

The vast majority were reported to have recovered, while 10 staff members died following infection. It is unknown whether the infected employees are cabin crew or ground-level staff.

The novel coronavirus, first reported in Wuhan, China, has infected more than 9.6 million people across the globe, including over 2.4 million in the U.S. More than 489,900 have died following infection, while over 4.8 million have reportedly recovered from infection, as of Wednesday, according to the latest figures from Johns Hopkins University.

The graphic below, provided by Statista, illustrations the daily number of newly confirmed COVID-19 cases in the U.S.

Statista COVID cases
Statista

The graphic below, provided by Statista, illustrates the percentage of COVID-19-related hospitalizations, ICU (intensive care unit) admissions and deaths in the U.S.

hospitalizations, ICU admissions, deaths U.S. COVID-19 cases
Hospitalizations, ICU admissions and deaths among U.S. COVID-19 patients. STATISTA

The graphic below, provided by Statista, illustrates the seven-day rolling average of new COVID-19 cases in the U.S. and European Union.

COVID-19 cases in U.S. and EU
Seven-day rolling average of new COVID-19 cases in the U.S. and European Union. STATISTA

About the writer

Soo Kim is a Newsweek reporter based in London, U.K. She covers various lifestyle stories, specializing in travel, health, home/interior design and property/real estate. Soo covered the COVID-19 pandemic extensively from 2020 to 2022, including several interviews with the chief medical advisor to the president, Dr. Anthony Fauci. Soo has reported on various major news events, including the Black Lives Matter movement, the U.S. Capitol riots, the war in Afghanistan, the U.S. and Canadian elections, and the 2020 Tokyo Olympics. Soo is also a South Korea expert, covering the latest K-dramas—including the breakout hit Squid Game, which she has covered extensively, including from Seoul, the South Korean capital—as well as Korean films, such as the Golden Globe and Oscar-nominated Past Lives, and K-pop news, to interviews with the biggest Korean actors, such as Lee Jung-jae from Squid Game and Star Wars, and Korean directors, such as Golden Globe and Oscar nominee Celine Song. Soo is the author of the book How to Live Korean, which is available in 11 languages, and co-author of the book Hello, South Korea: Meet the Country Behind Hallyu. Before Newsweek, Soo was a travel reporter and commissioning editor for the award-winning travel section of The Daily Telegraph (a leading U.K. national newspaper) for nearly a decade from 2010, reporting on the latest in the travel industry, from travel news, consumer travel and aviation issues to major new openings and emerging destinations. Soo is a graduate of Binghamton University in New York and the journalism school of City University in London, where she earned a Masters in international journalism. You can get in touch with Soo by emailing s.kim@newsweek.com . Follow her on Instagram at @miss.soo.kim or X, formerly Twitter, at @MissSooKim .Languages spoken: English and Korean


Soo Kim is a Newsweek reporter based in London, U.K. She covers various lifestyle stories, specializing in Read more